- Respond to a Bad Airbnb Review: Steps to Stopping the Damage
- How to Write a Review for Any Situation – Airbnb Tips
- Airbnb Tips: Leave Public Responses on Positive Reviews Too! (not just negative reviews)
- How To Airbnb: What Do I Do About Leaving Bad Reviews For Guests?
- Getting Reviews From Guests in Airbnb
- How to Write AirBnB Reviews: Help Hosts and Guests by leaving great reviews
- How to encourage your guests to leave you a review on Airbnb
Respond to a Bad Airbnb Review: Steps to Stopping the Damage
¿Sabias que es más probable que un Huésped lea tu respuesta a que lea tu reseña?,¿Cómo están Nación Airbnb?,Bienvenidos a otro Consejo Rápido de Airbnb,Esta semana hablaremos de,Por qué, y más importante, cómo deberías responder a los comentarios que tus huéspedes dejan en Airbnb,El por qué es más importante porque solo de vez en cuando,encontrarás un Anfitrión que responda, es bastante raro que,encuentres un Anfitrión que responda correctamente.,hay una forma de optimizar la respuesta que das a las reseñas de tus Huéspedes,en la página de tu anuncio,y hay una forma más de destacar sobre tu competencia,también si el Huésped lo sabe o no,ellos lo saben de forma inconsciente,y es solo una del millón de cosas que has hecho diferente para destacarte a ti mismo de la competencia,Hay tres razones por las que deberías responder a las reseñas de tu Huéspedes en Airbnb.,La primera razón es le que muestra a tu Futuro Huésped Potencial FPG,Muestra que eres un Anfitrión comprometido que lee las reseñas de sus Huéspedes,Número dos,Es que te permite resaltar algún aspecto de una reseña positiva,Para esos Anfitriones que son muy buenos en conseguir reseñas extensas,Bueno, sería genial que puedas escoger una parte y resaltarla en tu reseña al Huésped,Sabemos que los Huéspedes no leen así que no va a leer una reseña demasiada extensa,Mas bien escanean a ver si es una mala reseña, cuando leen las primeras palabras,Fue un gran Anfitrión, El lugar era genial se lo irán saltando hasta que,les sorprenderá ver un comentario y lo leerán porque los Anfitriones no dejan comentarios a menudo,Así que es cómo una referencia para tu propio Airbnb.,Así es,Es como el postdata que agregas a un correo o carta,Las personas tienden a leer más esa parte que en sí la carta,Número tres,Es que cuando un Huésped te deja un comentario negativo,Cuando tienes un comentario negativo puedes responder sin llamar mucho la atención,La mayoría de los Anfitriones no responden a las malas reseñas, pero,Ellos suponen que no pueden responder una reseña cuando es negativa,pero al recibir una reseña negativa se alteran y llaman a Airbnb,Este Huésped miente y necesito responder,a este comentario, cómo puedo hacerlo,Y así es como se dan cuenta y ponen una respuesta así de larga,A este este único comentario negativo,cuando tienen como diez comentario positivos,llamando la atención a eso innecesariamente.,dos cosas que están mal ahí,lo que ya dije, están respondiendo al único comentario negativo,y segundo es que probablemente van a responder mal,de forma acusatoria,Estoy escribiendo un articulo sobre cómo responder específicamente a los comentarios negativos,Dado que son poco comunes, es muy importante responderlas directamente,Hay unas cuantas reglas generales,La primera es que vas a responder de dos a tres,No a todos pero respóndele cada dos o tres,entre uno y dos, algo en ese rango,y siempre, siempre, siempre una respuesta corta,entre mas corta mejor,Ahora bien, si en su lugar solo tienes un Espacio bastante genérico,Y no te dejan reseñas extensas, como lo mencioné anteriormente,,o solo tienes reseñas breves,Igual debes responder cada una o dos de ellas,Ahora bien, ¿cómo se responde una reseña genérica?,Lo que no tienes que responder es,Veo que muchos de los Anfitriones que responden, responden algo así:,”Hola Huésped -nombre- gracias por hospedarte, fue grandioso tenerte aquí espero la hayas pasado bien, siempre eres bienvenido”,¡Demasiado irrelevante!,Es un desperdicio de tiempo para el FPG,pudiendo optimizarlo, potenciarlo,Pondré un ejemplo en las notas,de una respuesta genérica que esta optimizada,Este Consejo Rápido de Airbnb,tiene también un artículo en mi blog,Tengo más respuestas genéricas y más ejemplos visuales de lo que hago,en ese articulo en mi blog.,Como mencioné, estoy escribiendo un artículo sobre cómo responder a los comentarios negativos,va a abarcar toda una entrada en mi blog, en lugar de ser un articulo extenso.,Pero mencionaré alguna cosas ahorita,Cuando te escriban un comentario negativo, siempre sé breve.,No seas acusatorio,Nunca, nunca respondas una reseña privada,El Huésped puede dejarte una recomendación pública y privada,es lo que veo más a menudo,Anfitriones respondiendo recomendaciones privadas,Las palabras en el mensaje público son positivas,quizás dan una valoración de tres estrellas,Pero el FPG no puede ver la valoración, todo lo que ve son algunas palabras positivas,entonces la respuesta del Anfitrión a una recomendación privada,en un mensaje público no tiene sentido, pero pasa.,Nunca respondas una recomendación negativa,El FPG no puede verla de todas formas, así que no tiene caso.,No seas acusatorio.,Siempre afronta el problema directamente y resuelvelo.,Así es, cuál es el problema y como resolverlo.,Tengo ejemplos en mi blog que estaré publicando un día de estos.,Finalmente, hay reseñas negativas pero están escondidas,incian como positivas,El huésped tuvo una experiencia en parte positiva y en parte negativa,De forma general una buena experiencia pero hubieron cosas negativas,así que escriben una reseña super extensa que empieza positiva,y luego contiene lo negativo dentro de lo positivo,Bueno, dos cosas pasan ahí,Lo primero es que muy probablemente el FPG no vaya a ver lo negativo,porque tendría que seleccionar leer más,Segundo, el FPG verá rápidamente la primera linea así que usualmente puedes dejar de lado lo negativo,Si es algo pequeño puedes ignorarlo totalmente,y responder a lo positivo así el FPG ni se fijara en esa pequeña falla que tienes,Eso fue todo en el Consejo Rápido de Airbnb,¡Gracias por verme! ¡regalame un pulga arriba!,Comentarios, lo que sea. Recomiendame a un amigo,Pendientes la próxima semana para otro Consejo Rápido,¡Feliz Hospedaje!
How to Write a Review for Any Situation – Airbnb Tips
welcome back to my channel Im Matt the creator of Airbnbuncovered.com and,Airbnb super host on this channel I uncover some of the best kept hosting,secrets as well as share with you everything that Ive learned after,hosting over three thousand guests todays video is everything you need to,know about posting reviews on Airbnb Ill explain how reviews work what the,rules are how to write them and how to deal with the bad ones this channel is,fully dedicated to new host the types of videos I post weekly are the must-have,information that you need to become a stellar host as well as all of the,things I wished ive known when I first started my Airbnb Im focused on,creating a community of responsible and reliable hosts who will likely go on to,become super hosts if youre new to my channel please subscribe so you dont,miss out on any of my new videos if youre enjoying my videos please share,them with other Newhouse if youve already gotten some reviews copy paste,the one youre most proud of in the comments below so lets get into how,reviews work on Airbnb the first thing you need to know about reviews is that,reviews are written secretly so you wont be able to see how your guests are,reviewed you can tell youve reviewed them once both reviews are written they,are unlocked and posted to the respective profiles and now youll be,able to see what your guests thought about their stay,both the guests and the hosts have 14 days after a reservation has ended to,write the review and reviews cannot be written until the guest has checked out,once both the host and the guest have posted their review they cannot be,changed unless they violate one of Airbnb ease rules Ill explain the rules,in just a second but if the review is found to be in violation it will be,taken down are edited by Airbnb the host and the,guests can never change any part of the review once theyve both been posted you,are however able to edit the review so long as the guest hasnt posted their,review yet and its fewer than 14 days after checkout reviews are one of the,most important responsibilities that we have as hosts future hosts rely heavily,on past reviews when determining if they want to host a guest or not and Im,guessing the first thing you do when evaluating a reservation request is to,check the guests past reviews by not reviewing your desk you deprive the,community of one of its most helpful resources and thats a look into what a,potential guest could be like when the review period opens you will see the,option to review your guests inside the message thread this usually happens a,few after a few hours after checkout you will be asked to provide information on,the guest stay in four main areas the first is a public review the second is a,private message the third is a rating out of five stars for cleanliness,communication and adherence to the house rules and the fourth and final area is,the answer to the question of whether or not youd host the guests again let me,briefly explain each of them the first area is the public review that will go,on the guests profile this part is not written for the guests its written for,future hosts a lot of hosts make this mistake and will write a personal,message to the guests thanking them for their stay and encouraging them to,return the this is an incorrect use for this space in a moment Ill give you,some tips on how to correctly write this section but let me first Xfinity the,other three parts of the review process now the second part of the review is the,private message section and this is where you write your personal message to,the guests thanking them for their stay and welcoming them back,of course if they were a good guest if they were a less-than-ideal guest you,can give them tips in areas for improvement in this section this part is,only shared with the guest and its not made public the third part of the review,process is a ranking section with three key metrics cleanliness communication,and adherence to your house rules you read each one of these out of five stars,finally the last question is whether or not you would host this guest again,either yes or no while this question appears to be,innocent your answer to this question could impact the guests future ability,to book on Airbnb if you select no the guests may no longer meet the,eligibility requirement for instant booking if the host has selected the,option for previous host recommendation as a part of their instant booking,criteria many new hosts struggle with the public review and I often think its,because the host is worried about repercussions from such a public,statement dont let this deter you review should,be factual fair and truthful Airbnb provides some guidelines of what not to,say but they dont give a ton of guidance on what you can say and Im,gonna go over both violating the rules of what not to say could get your review,deleted and that doesnt help anyone so lets first start with what you cant,say dont make it too personal leave out a,guest religious political or societal views and anything negative about their,character or personality definitely do not comment on race or sexual,orientation do not name call attack or use any profanity occasionally guests,can be in fury infuriating but dont let that cloud your review remember the,community of hosts needs your review not to be,removed so that we can be warned of a bad guess and finally dont comment on,past reservations or past house a good example here would be to say would be to,say something like I dont know how this guess past host could stand him dont do,that Ill put a link in the description below to Airbnb so official page,outlining their reviews but their guidelines for reviews theres a couple,more things I generally avoid when writing reviews I try to keep my,opinions and feelings to a minimum if a guest drove me nuts asking a million,questions about things that are outlined on my listing even though Id love to,write something like this cast doesnt read anything and sent me a ton of,messages with dumb questions I would definitely just rate something like this,guest didnt read my listing details which causes them to ask numerous,questions this way Im helping the next host be prepared for lots of questions,in keeping my own subjectivity out of it now that we know what we cant put in,our guest reviews what can we put in them I rate my reviews in the most,matter-of-fact way possible the number one thing I always do is give an,accurate account of how the guests day went I see lots of questions from hosts,who hosted less than ideal guess and they want to know how much of the bad,experience they should include in their review and its usually because theyre,worried about being mean I say include all of it,but do it in a matter-of-fact in a non-judgmental way by covering up a,guest misdeeds because you want to be polite youre actually hurting the next,host by exposing them to unnecessary risk youre also telling the guests that,their action that the actions that they took in your home are acceptable and,theyll probably continue doing it on future stays guests know theres a,review process on Airbnb and they should be prepared to,have their actions publicly documented to help frame my reviews I Center them,around three key areas cleanliness communication and observance of the,House Rules these are the same areas that you will,be asked to rate out of five stars further down in the review process in my,reviews I note how well the guests communicated with me leading up to the,reservation during it and after it then I accurately described the condition I,found my home in after the guests left so if it was messy I note that if it was,clean I say that too finally I include if my guests followed,my house rules or not if not I say which ones if they were major ones that they,didnt follow I always include whether or not I recommend the guests for future,stays in the written part I always get I always mentioned the guest name at least,once in t
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Airbnb Tips: Leave Public Responses on Positive Reviews Too! (not just negative reviews)
its richard from short-term rental,secrets.com and Airbnb super host today,I want to talk to you about a super pro,tip that I employ and I dont see enough,people doing it so think of this is like,a pro hack and that is to respond to your,reviews including and especially the,really favorable guest reviews so this,allows you to show what kind of a host,you are and what I mean by that is if,you say hey Tony and Lisa it was really,great hosting you here on your honeymoon,I hope you really enjoyed your time here,and have a safe trip back to where it,looks like Mexico City what that really,shows other potential guests is you know,who the people are you know they were on,the honeymoon youre paying attention to,like that special request or that,special circumstances maybe you left,them a little bottle of wine or,champagne as a result of that and youre,the kind of thoughtful conscientious,person thats wishing them a safe trip,back these are all subtle messages and,thats the art of marketing right,attracting people that are attracted to,you how to do this is a little bit more,complicated if youre like me i live and,use my phone all the time unfortunately,i havent figured out a way to do this,via the app so if any of you viewers are,know how to do that please share it with,all of us leave a comment but in the,meantime the way that I do it is I go to,log in an Airbnb as a host I go to my,dashboard and then I go to the stats tab,and thats where I can then leave a,public response in response to a review,and as far as the content it doesnt,have to be very long it doesnt have to,be anything particular it should be,different so since I have to log in to a,desktop i tend to batch them maybe i do,two or three or four at the same time,and you dont want to cut and paste and,have the exact same thing right like,thats actually even worse it needs to,be personal whether you know something,about the people are not just make,something up take a look at their,profile but personalize it and get it,done on the desktop,let me give you an example of the one,that I just left right now and basically,it says thanks Simone really appreciate,you visiting and trusting us with your,new york city stay im so glad you love,the neighborhood in the flat as much as,we do now what Im doing there is,positioning to everybody reading that,that this third person loved the,neighborhood in the flat as much as we,do she said really nice wonderful things,and thats really trust building Im,just changing the message a little bit,and its subtle but people get it so I,then reinforce what she said make it my,own language and when somebody reads,that theyre like wow this person really,loved the place and I will too so this,weeks tip will put you into an elite,category of hosts because very few,people actually do it dont expect,immediate results its not going to,happen but just recognize that doing the,same thing consistently and doing the,right thing the right way consistently,over time will always win so go ahead,and get started its going to make you,start to think about being a super host,its going to get your guests thinking,about you as a super host its just the,right thing to do and do it consistently,and perpetually and it will yield,results which brings me to a very,exciting announcement were having so,much fun on this channel and were,getting so much great response and,feedback and we encourage more that we,are going to start posting three times a,week Monday Wednesday and Friday and we,are doing this in response to all of,your support and we really appreciate it,so thanks so very much were having a,blast again the goal here is to make you,a better host to improve our community,and we do that by putting more money in,your pocket so go ahead and like the,video share it subscribe to the channel,weve got so much more stuff coming that,were increasing the frequency and I,cant wait and I thank you all for,everything thats happening so thank you,very much happy hosting and have a great,day
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How To Airbnb: What Do I Do About Leaving Bad Reviews For Guests?
hey guys welcome back to the channel,this is jay massey and what were going,to talk about today is the process for,well bad reviews i mean at the end of,the day not every one of your guests is,going to shape up and be exactly like,you hope and what can cause some,consternation some trouble or some,anxiety sometimes is how do i say that,what do i do whats the process behind,it because you dont necessarily want to,feel bad but you want to make sure that,youre accurate and let the next,potential guest or host know whats,going on and theres just a way that,weve found that works best to handle,that so that you can continue to have,good relationships not only with the,platform but future guests as well again,if you like information like this please,make sure you leave us a like and hit,that subscribe button as well as the,notification bill so that you can know,when we post a new video in the meantime,enjoy,[Music],um do I have a process for leaving a,review for a bad guess yes I do have a,process for leaving a review for a bad,guest and again this is one of the,reasons why I like smart B&B as an,option because they help you to manage,your messaging so cashflowdiary.com,forward slash manage messaging is the,tool that were talking about right now,when I say smart B&B all right,so and heres the thing heres the thing,that I want to make sure that I,communicate to you is that one of the,features inside there is that it says it,has a clinical bad review feature so,number one whatever Im going to say Im,going to use what they call their bad,review feature basically and Im,assuming this is on Airbnb if its not,then the process is still the same but,were using their feature they cause,everybody allows you to leave a review,for up to 14 days right and what I love,about their feature is that it literally,waits to like the last possible minute,not last possible day last possible,minute for you to leave your review,because oftentimes when you leave a,review Airbnb starts this process of a,reminding them to leave a review and I,really dont want them to leave review,especially knowing what Im about to say,to about them its not going to make,them happy not that they could have seen,my review first but nonetheless I would,rather have no review from them at all,so with that being said I love that,feature so whatever Im going to say I,put it in there little bad review luck,so therefore they review gets there at,the last possible second now with that I,just state what happened so not how I,feel what happened I want to be really,clear about that how I feel I feel taken,advantage of I feel used,I feel like you are ungrateful I feel,like you just dont understand what it,took and takes for us to deliver such,clean quality service do you know how,difficult it is it it was for us to,clean how much work you how much extra,work you were not only for for our staff,but how much it challenged you put in,and on our plate for it to be able to,serve the next person because you felt,entitled to dump your stuff right there,on the floor I mean Ive had a guest who,literally told me I couldnt find,another trash bag so I left the trash on,the floor sorry about that Im like okay,hold on wait what and they were there,for about I think it was 10 days and,they said they had a kid with them so,Im sitting here going okay are you,legit telling me that you had time to,complain about everything else and you,and when I mean everything else Im,talking everything out but never once,mentioned you needed another trash bag,so you thought the best thing to do is,to leave the trash on the floor anyway,so yeah we dont talk about how we feel,you can all feel you could probably feel,how I feel right now about that one but,we do talk about what happened right so,lets lets Im looking at your post,here what happened the review is Frank,Im making up the name of the guest,Frank had a reservation for three six,people showed up,I requested additional funds for the,additional guests I did not get a,response the unit was pretty messy and,required extra cleaning time from our,staff and we noticed that the heater was,on 81 and I found two unused cigarettes,on the kitchen floor I do not recommend,Frank simple right thats how I would,leave that message all youre doing is,stating what happened nothing else,thats what you observed that was your,experience that was not fun for you and,youre making sure everybody else knows,exactly what happened anything more than,that is usually going to be a challenge,all right ladies and gentlemen I thank,you for your time your attention keep,asking your questions because we want to,make sure that you have exactly what you,need to go out there and,to be the success that I already know,that you are so with that being said,its been fun talking you guys today I,look forward to talking to you soon,until next time
Getting Reviews From Guests in Airbnb
in this episode of vacation rental,machine were talking about how to have,your guests leave reviews vacation,rental machine helps host just like you,learn how to start grow and scale your,short-term rental business the show is,all about creating systems that help you,automate your business give any more,time and money freedom if youre ready,to start living the vacation rental life,that subscribe to this podcast today,come and join us on our Facebook group,the host nation where well be talking,about starting automating and scaling a,short-term rental business now onto the,show all right welcome back host nation,today I have the pleasure of being with,Julie and sage my partner in crime in,this whole thing and were talking about,guests leaving your place not only,leaving but leaving you a good review,how do you get your guests to leave a,review after they leave but before we,get into that I just wanted to let,everybody know if youre listening to,this message B&B Empire is now closed,what can you do because you missed it,you could sign up for the waiting list,you signed up for the waiting list now,youll most likely be first priority as,soon as we open it back up again,B&B Empire is now closed for those early,adopters thank you for joining us over,there we are bound to make big moves and,thats what were about,with vrm and the B&B Empire group so,John is pretty interesting because when,I look at a lot of peoples profiles I,see that they have maybe been hosting,for a long time but the reviews arent,really up there and Airbnb does have a,good process of being able to keep on,notifying people to leave reviews but,some people need a little bit extra and,even when they do leave reviews,sometimes theyre not all five stars,they might leave like a three or four,star review and everything in the,description might be raving but its,still a three or four star and obviously,since our business is so heavy on,reviews and reviews would really make a,big impact it is important and is very,important to know how to do the reviews,appropriately so that we are able to get,5 stars consistently so whats the,process look like for a professional,host when you are trying to get people,to leave reviews,well one you want to have or give them,the experience of a great stay that is,really the first part that makes people,want to leave a review if they had a,stellar experience they will leave a,review the very first time that they are,asked to leave one by the platform,theres a second opportunity that you,have I typically send out a message,maybe five days after they have left the,property that says hey we want you to,leave a review here is the reviewing,system for the platform just so you know,how were rated and could you kindly,leave us a five-star review so to me the,second step is really just sending a,message asking for what you want we all,want to ask for 5-star youre not really,trying to trade them anything or offer,them anything in exchange for it because,you really cant do that you just want,to ask for it its really up to them to,leave it after I send that message out,nine times out of ten people actually do,leave their review the next step that,happens for me is I dont technically,leave their review until the seventh day,that is another notification to the,guests that lets them know hey this,person wrote a review now Im going to,write my review,I use tools like smart beam be that,stopped me from sending in that review,too early if the guest did something bad,within smart B&B youre able to leave a,bad review which basically releases that,review about thirty seconds or five,seconds before the review period closes,that way one youve pushed it off if you,have other reservations that have come,in then your other reservations get a,chance to fill up the window that,somebody might see on that first page so,theyre not seeing whatever review this,person might be leaving secondly if they,even wrote a review at all you might not,even have that there in the event that,they did not leave a review you just,sent their review at the very last,moment that they wont even have a,chance to even start to send you a,review back that is why I like smart B&B,that helps me keep my reviews pristine,that it will help anybody just be on top,of their reviews when I first started,out writing reviews was very difficult,right I mean how many words can you,really say about people coming to stay,at your place they were good they were,great I mean I seen those reviews where,its just like great guest and thats it,I feel like you want to be a little more,descriptive than just that at the same,time when you have somebody thats,coming to stay over and over and over,and over again you dont want to be too,repetitive with your messages so I do,like automating at least three to five,review messages that go out normally,theyre all fairly good so I dont need,to write a good review I only need to,edit those bad reviews John I think you,hit on a really golden nugget right,there in that the timing with those,types of bad guests because if a guest,does stay and you do want to leave them,a negative review and they havent left,a review yet if you do leave them review,Airbnb is going to notify them that you,have left a review prompting them to,want to leave you a review as well and,if you remind them that maybe there was,a bad experience and then they thatll,just make them more inclined to maybe,leave something negative on you so,leaving it to the last 30 second,which is a smart B&B option I think that,is just so cool and one of the reasons,why we do use smart B&B in our business,so if you are interested in using smart,B me its like the link in the,description we do have that available,for you its one of our links that you,can go through does help support the,show but it is because we use this tool,actively in our business it has a whole,suite of tools that really does help you,and if you want to know more about smart,B&B then definitely want to go back to,some of those previous episodes that we,did about automated messaging where we,go a little bit more in-depth and if you,are looking for some more detailed type,instructional videos John and I are,working on some really exciting stuff,great now guys I know that you all have,been hearing little drops and hints of,some of the stuff that we are doing but,John and I do have a very secret project,that we have been working on for quite a,long time and really was the inception,of the rme but we want to give you even,more detail and get into the real,nitty-gritty of how professionals,operate their business at scale and so,we are working on some stuff guys please,stay tuned let us know what you think I,have seen some reviews saying like I,want you to talk more I want more,in-depth stuff and were covering a lot,of content in the show or put in about,two episodes a week so if you are,enjoying this then please smash that,like button subscribe join the host,nation let us know that you do enjoy,this let us know what you want to hear,more of because we do want to be able to,get more in detail with you and we have,some really cool stuff coming up for you,guys very very soon so with all that,being said host nation keep on hosting,hope you host found value in this,episode if you did please go on over to,iTunes and leave us a review if that,would greatly support the show if youd,like to connect with John the community,and I then go on over to our Facebook,group the host nation talk to your host,in the next episode,keep on hosting
How to Write AirBnB Reviews: Help Hosts and Guests by leaving great reviews
hey its the holidays and if you have,some time off work that might mean,travel a lot of US Travel based on what,weve heard from other people Word of,Mouth cool places to stay good hikes to,go on nice hotels or airbnbs so were,going to talk briefly here about how you,can leave a review when you go to an,Airbnb or use a VRBO or use Yelp or,TripAdvisor and make sure that youre,helping both the other people who want,to check out that service and the people,who run the service themselves so lets,get to work,well if you hang out in this channel it,wont surprise you to hear that the,first two things I want to ask us to,think about is our reader and our goal,the same like anything else we write,whos going to read this and what am I,trying to accomplish keeping in mind,that writing goals have two sides,informational goal talk about the,information at hand but we always have a,relational goal too about the people,involved so lets keep that in mind as,we check this out whos going to read a,review on lets say Airbnb well two,groups of people right the other users,who might want to stay there and also,the owner or the manager who wants that,feedback and we want to think a little,bit about what those two groups of,people are looking for you yourself May,read other peoples reviews when you,look at a place to stay or eat or visit,so keep in mind whats helpful to you,what specific kinds of information help,you as a user were going to want to do,that too for Airbnb users and our goal,of course is to help other people let,them know whats up provide feedback we,are going to be maybe positive or,negative but were doing it in a way,that preserves relationships and,reputations because for me anyway you,know I have an Airbnb profile too and if,Im a big jerk on a review I may end up,hearing about that right so we want to,do this in a way where we all save face,for one another were all supporting one,another trying to make places to stay as,good as they can by giving honest,feedback but also making sure we help,provide feedback for those who might,stay there so lets look at some ideas,for positive things to say and Im going,to give a suggestion here that we try to,be either quite specific or include why,this thing mattered not just say what,was good but why that mattered so,instead of a kind of more General,comment like good location well stocked,or helpful we we can get specific about,in what way and also why that was,helpful so good location that might not,help me if Im trying to decide whether,to stay somewhere because good means,different things to different people,right but located two blocks from the,subway very convenient now I know why,that location is good,same idea with well stocked in what way,and what was helpful oh I had trouble,with the Wi-Fi and they actually,answered my messages and helped me right,so with a positive review then,Id say be as specific as you can its,comfortable it has a comfortable bed,with a soft topper Ive read those,reviews I worry about the bed so I want,to know those things great location near,cafes and bars I like to go out and do,stuff so I want to know those things too,nice hangout space and porch for,evenings I want to know that too and,many families or couples might want a,porch to hang out on so were being,specific in a way thats helpful to both,sets of readers there because were,telling the owner this is what we like,and were telling the visitors this is,what you may like,so the other idea here for positive,reviews in addition to being specific,show why it matters made the check-in,process easy I didnt even need a car,those help me right its like I didnt,have to worry about it made my vacation,better thats why it mattered and its,okay to get personal in some cases I,really feel like when I read something,like my daughter loved the tea selection,I go oh look human beings have stayed,here and the host has thought about them,the extra bedroom was just right for my,kids cozy and full of color with two,twin beds on different sides of the room,thats a lot of detail that a parent of,two small kids might want and being able,to lock my bike on the porch was,convenient if I want to take my bike,around which I usually do at airbnbs is,there a spot for that so anything you,want to know about speak specifically,when you talk about that because someone,out there might want to know too,all right now I mentioned in the,beginning that any writing has two types,of goals informational and relational so,we do want to consider that here because,Airbnb at least is kind of a community,where we all review each other and if,youre writing on Yelp same thing right,these are communities of people trying,to support one another so we want to,keep that in mind so when we do need to,say negative things in a review we can,use some writing EQ some emotional,intelligence in our writing to try to,protect the relationships,between us and these owners or these,managers,and also to keep all of our Airbnb,profiles kind of um peaceful and,harmonious right we dont need to have,fights here we just want to help each,other get better so therefore Id say,use objective language try not to make,it about the people but specifically,about items inanimate items who are not,people and try to be tangible,so here are some examples of that the,refrigerator hums during the night its,tangible and its its not mean its,just a statement about the fridge its,not saying anyone is bad but the owner,needs to know that and people who have,trouble sleeping might need to know that,too the lighting was too bright for my,taste not saying its wrong just didnt,work for me might work for others but,then again the owner might want to check,it too the bed was a full not a clean,queen as described coffee and tea were,not provided none of these have said you,know the host has failed to provide,coffee and tea its just yo the coffee,and tea are not there so were being,objective by talking about things,instead of people,and on that line of protecting the,relationship I would also just caution,us when there is something negative in,Airbnb you get two options to provide,that information to the owner you can do,it in the review that goes public or the,review that just goes to them and so Id,say consider what not to include also,just in case something that actually,isnt helpful to the reader but is more,of a pet peeve something thats very,critical to the owner maybe they were,great they supported you the whole time,but the bed was horrible that might be,something to just tell them because they,did such a great job that you dont want,to ruin their reputation either and make,sure when you talk about something that,you think it would be relevant to the,readers of course not just to ourselves,right because we do have that option to,only tell the owner when we have,something specific that didnt go so,well,all right so on that note let me give,you a couple examples of critical,reviews that would work so weve looked,at positive and critical and then well,close out here so with critical reviews,Ill ask for the same two suggestions,here be specific and show why it matters,we cant just say the kitchen wasnt,that great kitchen needed more than two,sets of dishes because I had a party no,were not supposed to have parties there,usually noisy at night on the bedroom,side of the building,you know good to know right and then,maybe thats something they could,consider,show why it matters why did it matter,when something went wrong because,sometimes its no big deal but what if,you had to wait for 45 minutes for them,to update the lock code it might not,matter in many situations you might say,hey Im just exploring a new city no big,deal but if youre there and youre,going to be late for something that,thats worth bringing up for people who,maybe are traveling for work right the,Wi-Fi came off and on it affected my,work you know and we can get personal,too I was there for work so I wish we,had more coffee the bathroom floor was,kind
How to encourage your guests to leave you a review on Airbnb
hello fellow Airbnb hosts in this video,Im going to explain in less than three,minutes how you can encourage your,guests to leave you a review the best,way to get your guests to leave your,review is to tell them after they check,out that if they dont leave your review,that you will contact Airbnb and that,you will tell them that your guests,completely ruined your apartment and,that they should be kicked off the air,B&B platform works every single time no,dont do that no seriously dont do that,heres what you should do when your,guests check out,you should leave them a review first,because when you leave them a review,they will get the notification that,youve done so and this will prompt them,to leave a review for you as well send,your guests a thank you message in this,message you can thank them for this day,you can tell them that you really,enjoyed the hosting experience and that,youve left than a five-star review and,that you really appreciate it if they,could leave you a review as well after a,week or so send them another friendly,reminder if they havent left you a,review they might have just forgotten,especially when people are new to Airbnb,theyre sometimes not completely aware,of how important the reviews are and you,can repeat this a few days before the,review period ends which is 14 days,after the guests have checked out make,sure you get the timing right if you,know that your guests are flying to the,other side of the world,theres no point sending them a thank,you message when theyre in the plane,and they dont get access to Internet,check to see when is the best time to,send them your message and take into,account time zones if you guess are,asleep theres no point sending them a,message you want to send them the,message when theyre most likely to read,it because when they receive the message,thats when theyre most likely to take,action and leave you that review now,heres where it gets a little bit tricky,because theres a fine line between,reminding your guests that they havent,left a review yet and asking your guests,for a review and being too pushy and,actually annoying your guests so how do,you manage this,the first thing you want to ask yourself,is how happy were your guests because if,they were extremely happy then,much more likely to take a reminder in a,friendly way and actually leave you a,five-star review but if they werent,that happy then you want to be a little,bit less pushy you want to be a little,bit subtle and also maybe you dont even,want to have a review from that because,theres a high likelihood that it wont,be a five-star rating now how can you,find out if your guests enjoyed their,stay well you can ask of course but,theres a smarter way to do this how,about you create some specifically,designed Airbnb business cards and you,leave a couple on the table your house,now if your guests are going to take,those carts that probably means that,really enjoyed their stay because,theyre probably planning on handing out,those business cards to other people or,they want to keep it as a souvenir in,case they want to come back later so,those are my best tips on how to,encourage your guests to leave you,review and mbb but I would love to hear,your tips so below you can comment I,would love to hear from you please share,your experiences what do you do to,encourage your guests to leave a review,hasnt worked didnt it work whatever it,may be I want to hear from you so,comment below and make sure to subscribe